The Information Technology Infrastructure Library (ITIL®) continues to gain momentum in the Australian IT workplace as the preferred framework for best practice IT services. Once thought to be the domain of big business, ITIL is now finding strong support from all segments of Australian business.
During this Executive Briefing Session you will learn:
- The key elements that make up ITIL
- The differences between ITIL versions 2 and 3
- The benefits to your business of using the ITIL framework
- How to cost effectively implement ITIL in your organisation
Your presenter, Marcus Binet, has over 15 years experience working in, managing, training and consulting in IT. In the late 90s, Marcus commenced working with one of the first IT Service Management organisations in Australia. In this role, he managed teams of IT professionals delivering IT services using the ITIL process model as a framework. Marcus is considered one of the most experienced ITIL practitioners in the Australia.